Refund policy

How do I return an item?

In the unlikely event that you are not happy with your purchase, please contact us within 48 hours. Items being returned must be in mint condition, and in original packaging. Hard goods can be returned up to 7 days after receipt of purchase. We will assess any damage and each return will be handled on a case by case basis. Shipping charges will not be refunded.

Can I return live plants and fishes?

Due to the nature of live goods, we cannot accept returns on plants and fishes.

How do I request an exchange?

If you would like to exchange an item, you will be responsible for shipping the item back and we will send you the desired exchange upon receiving the returned item. Buyer will be responsible for the exchange order shipping cost.